Rocket Play's Commitment to Anti-Money Laundering Compliance

Rocket Play treats its anti-money laundering (AML) responsibilities with the utmost seriousness. Operating under a Curaçao licence (8048/JAZ2020-013), we run a thorough compliance framework that covers every financial transaction on the platform, from AUD card payments via Visa and Mastercard to cryptocurrency transfers in Bitcoin, Ethereum, TRON, USDT, and other supported assets.

Our compliance team carries out continuous real-time transaction monitoring, applying risk-scoring models to catch irregular behaviour before it can escalate. All accounts are subject to Know Your Customer (KYC) verification: players must confirm their identity, residential address, and source of funds once defined thresholds are reached. This is standard practice among licensed operators and protects the integrity of the platform for everyone.

We retain thorough records of all financial transactions for a minimum of five years, in line with international AML standards. Deposits that are unusually large or out of character automatically prompt an additional review, regardless of the payment method used. When a transaction cannot be adequately explained, our licence conditions require us to file a Suspicious Activity Report with the appropriate authorities.

Players found to have breached our AML rules will have their accounts suspended, and where the law requires it, their funds referred to the relevant bodies. We cooperate fully with law enforcement agencies and regulatory inquiries. If you have questions about our AML procedures, our compliance team is reachable around the clock via live chat or email.

Rocket Play operates under a Curaçao gaming licence (8048/JAZ2020-013), and our anti-money laundering framework fulfils all associated obligations. Each transaction on our platform, whether a Bitcoin deposit, a Skrill withdrawal, or a card payment via Visa or Mastercard, goes through automated screening the moment it is processed. Our system tracks amounts, frequencies, and velocity patterns, sending any activity that triggers a flag to our compliance team for manual review before funds are released.

All players are required to complete KYC verification. Once cumulative deposits reach the relevant thresholds, we ask for a government-issued photo ID, a proof-of-address document no older than three months, and, when applicable, documentation showing the origin of funds. Any pending withdrawal is paused until submitted documents have been checked and accepted. We aim to keep this process as simple as possible while upholding the standards our licence demands.

We retain transaction records for at least five years as required by regulation. Our compliance team undergoes regular training to recognise AML indicators, and we submit Suspicious Activity Reports (SARs) to the appropriate authorities whenever circumstances call for it. We respond fully and without delay to legitimate requests from regulators and law enforcement, without exception.

Should anything on your account appear out of the ordinary, reach out to us via live chat, email, Telegram, or phone. Every report is taken seriously and acted on promptly.

Rocket Play keeps its KYC procedure simple and focused on your security. Holding Curaçao licence 8048/JAZ2020-013, we must confirm the identity of every player before processing a withdrawal or whenever our compliance team identifies an account that needs a closer look.

Rocket Play uses a straightforward two-step verification process. The first step requires a government-issued photo ID and a document confirming your current address. The second step applies when your total deposits exceed AUD 2,000 within any rolling 30-day period, at which point we ask for a source-of-funds declaration. Both steps must be finished before we can release any withdrawal, regardless of whether you use Visa, Mastercard, or crypto.

We run an automated system that compares every transaction against each player's typical activity profile. Deposits that look out of character, funds moved quickly between wallets such as Bitcoin and TRON, or unusual withdrawal sequences all prompt a manual review by our compliance team within 24 hours. Your account may face temporary restrictions during that window, and you will receive an immediate notification by email or live chat as soon as a hold is placed.

Heightened due diligence applies to politically exposed persons, individuals listed on international sanctions registers, and accounts where total deposits have exceeded AUD 10,000. In these situations we may request a video verification session along with additional supporting documents. All records are kept on file for a minimum of five years, and we submit suspicious-activity reports to the relevant authorities under our Curaçao licence 8048/JAZ2020-013. Crypto deposits in Bitcoin, Ethereum, and TRON go through the same review; blockchain analytics tools allow us to verify the origin of funds before any withdrawal is approved.

For any questions about your verification status or which documents are needed, our compliance team is reachable via live chat, email, phone, or Telegram. Standard verification is generally completed within one business day, so you can get back to what you are here for: playing at Rocket Play.

Holding a Curaçao licence (8048/JAZ2020-013), we run every player registration and every transaction through leading international sanctions databases before an account goes live or any money changes hands. This obligation covers players in Australia as well as every other territory where we operate. Sanctions screening sits at the heart of how we keep both our platform and our players safe.

Our checks draw on four key sources: the OFAC Specially Designated Nationals list, the UN Security Council Consolidated List, the EU Financial Sanctions database, and the Australian Department of Foreign Affairs and Trade (DFAT) sanctions register. Any individual, entity, or jurisdiction that appears on these lists is blocked without exception, no matter which payment method the player uses, whether that is Bitcoin, Visa, Mastercard, USDT, or any of the other deposit options available on our platform.

If our screening system identifies a potential match, the relevant account is placed on hold straight away and referred to our compliance team for manual review. Where a match is confirmed, the account is suspended. Should the law require it, we report those cases to the appropriate authorities without delay. Under no circumstances do we handle deposits or withdrawals for anyone subject to sanctions.

Our sanctions checks are not limited to the moment of registration; we carry out continuous monitoring throughout a player's time with us. Whenever a player's circumstances change, or whenever the underlying sanctions lists are updated, an automatic re-evaluation is triggered. We refresh our sanctions databases daily to ensure we are always working from the most current published data.