Your Personal Data and How Rocket Play Casino Manages It

Player privacy is a top priority at Rocket Play. Registering an account, making a deposit, or reaching out to our support team means we gather certain personal details: your name, email address, date of birth, and payment information. We need this data to verify your identity, handle transactions through methods such as Visa, Mastercard, Bitcoin, and Skrill, and meet our requirements under Curaçao license 8048/JAZ2020-013.

Your information is stored on encrypted, protected servers. We never sell, rent, or pass your personal details to third parties for advertising or promotional purposes. Game providers including Pragmatic Play, Evolution, and NetEnt may receive a narrow set of technical data needed to deliver their software on our platform, limited strictly to what running games requires. Your financial details are never shared with any provider.

At any time you may request access to, corrections to, or removal of your personal data. Reach our support team through live chat or email and we will aim to respond within 48 hours. Some records must be kept for up to five years to fulfil anti-money laundering requirements. Cookie preferences are handled separately through your browser settings and the cookie notice shown on your first visit to the site.

Opening an account at Rocket Play means you have read and accepted this policy. We revisit and revise it from time to time, and any significant updates will be announced by email or through a notice on the site before the changes come into force.

Rocket Play holds your personal data only for as long as needed to fulfil the purpose it was collected for, or as required by applicable law under our Curaçao licence (8048/JAZ2020-013). When that period comes to an end, we delete or anonymise your information so that you can no longer be identified from it.

Your information is kept on protected servers secured with industry-standard encryption. Access is limited to authorised staff members only, and we carry out regular internal audits to confirm these controls stay effective. Payment details for options such as Visa, Mastercard, and our supported cryptocurrency wallets are processed through encrypted channels and are never stored in plain text on our systems.

Account-related records, including transaction history and communication logs from our Email, Live chat, and Telegram support channels, are held for a minimum of five years after an account is closed. This is in line with anti-money-laundering requirements that apply to licensed operators across the globe. Bonus activity logs, game session data, and deposit records are kept for the same duration.

You can contact our support team at any time to request a copy of the personal data we hold about you, or to ask us to correct any inaccurate information on file. Deletion requests are assessed individually and fulfilled in all cases where no legal obligation requires us to continue holding that data.

When you visit Rocket Play, the site stores small text files called cookies on your device. They keep your session running, save your chosen language, and make sure everything loads properly each time you come back. Core features such as staying signed in across pages depend entirely on these files to work.

Cookies here fall into three types. Essential cookies handle login state, fraud prevention, and fundamental site operations; switching them off would break basic functionality. Analytics cookies, sourced from third-party tools, show us which pages players visit most and how long they spend there, letting us refine navigation and content over time. Marketing cookies record which campaigns brought you to the site and allow us to surface promotions that are genuinely relevant to you.

You can update your preferences at any time through your browser settings. Most browsers support blocking or deleting cookies, although disabling essential ones may prevent you from signing in or processing deposits and withdrawals. A consent notice appears on your first visit, giving you the option to accept all cookies or adjust your selections by category.

We review our cookie list on a regular basis. If new tracking cookies are introduced, this page is updated and fresh consent is requested wherever required. For any questions about specific cookies we place, get in touch with our team via live chat or email and we will walk you through exactly what each one does.

Rocket Play operates under a Curaçao gaming licence (8048/JAZ2020-013) and focuses mainly on the Australian market, though our player base spans the globe. Wherever our data processing activities fall within the scope of the General Data Protection Regulation (GDPR), we follow all of its core principles: lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and integrity.

Residents of the European Economic Area have a defined set of rights over their personal data. These include the right to view all information we hold about you, request corrections to any inaccurate records, and ask for deletion when there is no longer a lawful reason to keep it. You can also obtain a portable, machine-readable copy of your data, raise objections to certain processing activities, or ask us to limit how your information is used while a dispute is under review.

To make use of any of these rights, get in touch with our support team by email or live chat, both of which are available around the clock. We will confirm receipt of your request within 72 hours and work toward a full resolution within 30 days. If your request involves a large volume of data or requires complex verification, we may need additional time and will notify you promptly with a clear explanation.

We never sell personal data to third parties. Any sharing is restricted to payment processors, identity verification providers, and fraud-prevention partners, and only to the extent necessary to keep your account operating securely and in line with our licence obligations.