24/7 Customer Support Ready When You Need It
Get in touch whenever you need us through live chat, phone, email, or Telegram. Whether it is account verification or withdrawal inquiries, our team covers it all and typically replies within minutes on live chat.
Licensed & Trusted
Curaçao licence 8048/JAZ2020-013
24/7 Live Chat
Instant answers any time of day
Email Support
Thorough help for complex queries
Phone Support
Speak directly to our team
Telegram Support
Quick replies via messaging app
Secure & Private
SSL encryption on every page
How to Reach Us
One support team, four ways to reach them
Rocket Play is built around the idea that every player deserves reliable help when it matters. We have set up four contact channels, live chat, email, phone and Telegram, giving you the freedom to choose whichever method fits your situation best. Our agents are equipped to assist with everything from payment questions and bonus conditions to account verification and technical troubleshooting.
Live Chat
Live chat is the quickest way to connect with our team while you are in an active session. The chat widget sits at the bottom of every page on the site and typically links you to an agent within a few minutes, any time of day or night. It is ideal for straightforward questions about active promotions, the status of a payment or a problem with a game, and most issues get resolved in a single conversation.
Email is the right choice whenever you need a documented trail of your communication or have files to attach. For account disputes, ID verification or formal complaints, write to our support address and expect a reply within 24 hours. To help us respond faster, include your registered username, a short description of the issue and any screenshots that are relevant.
Phone
Our phone support line suits players who prefer talking things through directly. It comes into its own when a situation is complex or when you are dealing with something time-sensitive around a deposit or withdrawal. Speaking with an agent in real time lets you get instant answers and confirmation rather than waiting through a back-and-forth message exchange.
Telegram
Telegram rounds out our contact options and works particularly well for players who spend most of their time in messaging apps. Send us a message through the official Rocket Play handle for casual questions, fast bonus checks or anything related to upcoming promotions. During peak hours, response times are comparable to live chat, and the channel is staffed every day of the week.
Operating Hours and Languages
Round-the-clock assistance, straightforward English, genuine response times
Live chat is available every single day, 24 hours a day, with no closures for weekends or public holidays. If something needs attention at midnight on a bank holiday, a member of our team will be there to take care of it. Phone support runs through extended business hours for players who prefer to talk things over directly, and Telegram is open at any time for quick questions or to follow up on an ongoing case.
Live chat, email, Telegram and phone are all handled in English as the primary working language, keeping communication clear and direct for our Australian players with no risk of mistranslation. Players joining from other countries are equally welcome, and our team can assist in a number of additional languages over email. Simply state your preferred language when you write in and we will connect you with the right agent.
Under normal conditions, live chat responses come through in roughly one to two minutes. During busier periods, typically weekend evenings or shortly after a major promotion goes live, wait times can stretch a little, though they rarely go beyond five minutes. Email replies are delivered within 24 hours, and Telegram messages usually receive a response within a few hours. For queries that involve documents, identity verification for instance, email is the most practical route since you can attach everything in a single message.
Our support team operates within the framework of our Curaçao licence (8048/JAZ2020-013), which sets clear procedural standards around response times for complaints and account queries. Responsible gambling requests, including deposit limits, cooling-off periods and self-exclusion, are applied promptly through any contact channel. Agents handle these matters directly rather than passing them on unnecessarily, so you receive an actual resolution rather than a referral to another team.
Your Top 5 Questions, Answered
Concise responses to the questions our players raise most frequently.
The top question we hear is whether Rocket Play holds a valid licence. The answer is yes: we are regulated under a Curaçao licence (number 8048/JAZ2020-013), which enforces strict standards for player fund security, responsible gaming features, and fair-play verification. You will find the licence number in our footer and can confirm it independently whenever you like.
Banking options rank a close second in popularity. Accepted methods include Visa, Mastercard, Skrill, Jeton, MuchBetter, and a broad selection of cryptocurrencies: Bitcoin, Ethereum, Litecoin, Dogecoin, TRON, USDT, and Tether. Crypto cashouts tend to be the quickest, frequently completed within an hour. Withdrawals via card or e-wallet pass through our standard review process, which we target to finish within 24 hours. Your account balance is held and shown in AUD, meaning no currency conversion is needed.
Our welcome offer comes in third place. First-time players get a 100% match on their initial qualifying deposit alongside 100 free spins, applied to your account automatically with no promo code needed. Wagering conditions cover both the bonus balance and any winnings from the free spins. Complete terms are listed on our Promotions page, and we suggest reviewing them before activating the offer.
Another common question concerns game fairness testing. All titles available on the site are sourced from certified providers, including Pragmatic Play, Evolution, NetEnt, Quickspin, Yggdrasil, BGaming, and others. Each game carries a published RTP: Big Bass Bonanza sits at 96.71% and Lightning Roulette at 97.30%. On the support side, our team is on hand 24 hours a day through live chat, email, Telegram, or phone. For anything urgent, live chat will get you the fastest response.
How to Contact Support
Available year-round across four support channels.
Getting in touch with us is easy. We offer four ways to reach our team, and someone is available every day of the year. Whether you have a quick question or something that requires more attention, help is always within reach. Choose the contact method that works best for you and we will handle it without unnecessary delays.
Live Chat
For the fastest response, use our live chat, which operates around the clock, 24 hours a day, 7 days a week. Launch the chat from anywhere on the site and you will typically connect with an agent in under a minute. It is ideal for bonus activation, login problems, game-related questions, or any matter that calls for a quick answer.
Email is the right choice when your issue is more involved, such as verification delays, account concerns, or requests that require supporting documents. We aim to respond within 24 hours and frequently reply sooner. To help us act on your first message, include your registered email address along with a clear explanation of the problem.
Phone
If you would rather speak with someone than send written messages, our phone line is staffed by real agents and ready to take your call. Calling works especially well when you need step-by-step guidance, for example when submitting KYC documents for the first time or working through an issue with a payment method.
Telegram
Telegram is a great fit if you are on mobile or would simply prefer a messaging app over a browser chat window. Search for the official Rocket Play Telegram account, send us a message, and one of our agents will respond. It also gives you the added benefit of keeping a written thread of your support conversations.
Contacts for Partners and Affiliates
Get in touch with our partnerships team via any of the options listed below
The Rocket Play affiliate and partnership program welcomes media buyers, content publishers, and traffic network operators looking to promote the brand to players in Australia and further afield. Affiliate management is handled entirely in-house, so you deal directly with our team rather than going through a third-party platform. Whether your interest lies in commission structures, sub-affiliate arrangements, or a bespoke deal, the contact options below will put you in touch with the right person.
For new partnership inquiries, email is the ideal first step. Send our affiliate team a short overview of your traffic source, monthly volume, and target regions, and we will pair you with the account manager best suited to your profile. Replies go out within one business day, and we can provide our standard commission tiers, rate cards, and onboarding materials right away. Sub-affiliate inquiries are equally welcome.
Telegram
For ongoing day-to-day communication, Telegram is our channel of choice. Your dedicated account manager is available there for quick responses on promo codes, creative materials, payment confirmations, and campaign tweaks. When you are running a time-sensitive promotion or need approval on a custom landing page, Telegram gets things resolved fastest. We also use it to give partners advance notice of seasonal campaigns and upcoming bonus offers.
Live Chat
The 24-hour live chat is designed mainly for players, but it remains a dependable option if you need to reach someone right away, whether to get the affiliate team's direct contact information or to find out who manages a particular market. An agent can point you in the right direction or pass along a message on your behalf.
Phone
When it comes to more in-depth commercial conversations, such as revenue share negotiations, tiered CPA structures, or co-branded campaign planning, our partnership managers are reachable by phone throughout business hours. Request the business development line when you call, and have your traffic data on hand so we can move discussions along without delay.
Frequently Asked Questions
Straightforward responses to the questions we hear from our players most often.