Get in Touch with Rocket Play Casino - Official Support Center
Got a question about a bonus, a payment, or your account? The Rocket Play Casino support team is on hand 24 hours a day through live chat, email, phone, and Telegram, so choose whichever channel suits you best.
Curaçao Licensed
Licence 8048/JAZ2020-013
24/7 Live Support
Chat, Email, Phone, Telegram
Secure Payments
Visa, Mastercard, Crypto & More
Fast Withdrawals
Bitcoin, USDT, Skrill & Others
SSL Encrypted
Your Data Protected at All Times
Responsible Gaming
Limits, Self-Exclusion & Tools
Contact Information
Connect with our support team at any hour, through whichever channel suits you best
Reaching us at Rocket Play is easy. Our support team is available around the clock to help with account questions, payment concerns, or anything else on your mind. We provide four contact channels so you can choose the method that works best for you, and our agents aim to resolve most issues on the very first interaction.
Live Chat
For the fastest response, open the chat widget on any page and you will be talking to a Rocket Play agent within seconds. Live chat operates 24 hours a day, seven days a week, making it the top choice for urgent account or payment matters.
Send us a thorough message and we will follow up within a few hours. Email is a great fit for account documentation, bonus disputes, or any situation where having a written record of the conversation matters.
Phone
Call our dedicated support line to speak one-on-one with a member of our team. Phone support is particularly useful for step-by-step walkthroughs or issues that are simply easier to explain out loud.
Telegram
Join us on Telegram for a quick and familiar way to get help wherever you are. We also use the channel to share the latest Rocket Play promotions and news with our community, so it is well worth following even if you rarely need assistance.
Contact Us
Fill out the form below or choose a direct contact method. We are available to respond at any hour of the day.
The form below is the easiest written way to get in touch. Enter your name, the email linked to your account, and a brief summary of your question, and someone on our team will get back to you within a few hours. We cover everything from bonus inquiries and payment confirmations to account access and game-related questions. If your matter is time-sensitive, live chat and Telegram will connect you with a live agent in less than a minute.
Drop a message to our support email and you will receive a clear written reply. This channel is ideal for account verification, uploading documents, or any request where having a written record matters. We typically respond within a few hours, every day of the week.
Live Chat
Live chat is available around the clock, seven days a week, putting you in touch with a support agent within seconds. It is the ideal choice for fast answers about deposits, bonus offers, or titles from our Pragmatic Play or Evolution catalog.
Phone
Pick up the phone and speak with a real agent about your issue. Phone support works best for urgent account matters or cases where a verbal explanation saves time. Our team aims to sort out most problems within a single call.
Telegram
Reach us on Telegram for quick assistance without needing to sign in to your account. It is a great option for mobile players, and our channel also posts the latest Rocket Play promotions, so it is worth following even when everything is running smoothly.
Company Legal Address
Rocket Play licensing information and registered office details
Rocket Play holds a valid licence granted by the Curaçao gaming authority, providing every player with a clear and verifiable legal point of accountability. Our registered office is situated in Curaçao as stipulated by our gaming licence conditions, and all formal written communication can be directed through our support team. We take our regulatory duties seriously so you always have a precise understanding of who stands behind this platform and where we operate from.
Licensing Authority
Rocket Play is licensed and overseen by Curaçao eGaming, one of the most established and long-standing licensing jurisdictions in the online gaming industry. This licence is our legal foundation and the framework under which we accept players and process payments across the globe.
Licence Number
Our complete licence reference number is 8048/JAZ2020-013. Feel free to quote this number when contacting the Curaçao authority directly to confirm our status and current standing. We display it in the footer of our site so it is always within easy reach.
SSL Encryption
Every connection made to Rocket Play is protected by 256-bit SSL encryption, the same security standard relied upon by major financial institutions. Your personal information and payment data travel through a fully encrypted channel, ensuring nothing sensitive is exposed during transit.
Certified Fair Play
All games on our platform are supplied by certified studios that rely on independently audited RNG technology. Whether you are spinning the reels on slots or taking a seat at a live dealer table, every outcome is statistically random and verified to be free from any manipulation.
Press and Partners
Connect directly with our press and partnerships department
Journalists and media professionals can direct all editorial questions about Rocket Play to our dedicated press team. Rocket Play holds a Curaçao licence (8048/JAZ2020-013) and offers a full product range spanning slots, live casino, poker, sports betting, and esports. Our press kit contains brand assets, key figures, and approved images. Reach us via our press email address and we typically respond within two business days.
We are open to partnerships across a number of categories. Game studios interested in integration can speak with our content team directly. We currently work with Pragmatic Play, Evolution, NetEnt, BGaming, Habanero, Yggdrasil, Quickspin, and over a dozen other suppliers. Payment providers serving Australian players in AUD are welcome to get in touch, as are bonus aggregators and comparison platforms active in regulated markets.
Content creators and traffic partners with an Australian focus are invited to join our affiliate programme. Commission structures, sub-affiliate options, and custom arrangements are available on request. Get in touch with our partnerships team by email or Telegram, and include your traffic figures, target markets, and preferred deal type. We review every submission and reply to genuine inquiries within three working days.
When reaching out about press or partnership matters, please include "Press" or "Partnership" in your subject line. This allows us to route your message to the right person without delay.