Get Your Rocket Play Account Verified in Minutes

Know Your Customer (KYC) is the standard verification process we use to protect your account and meet our Curaçao licence obligations (8048/JAZ2020-013). It happens only once, and it ensures your Rocket Play account and funds remain fully protected.

Players at Rocket Play are asked to verify their identity at defined stages of their account journey. This safeguards your funds and keeps us compliant with our obligations under Curaçao licence 8048/JAZ2020-013.

Identity verification is a one-time process that keeps your account secure and allows us to handle AUD withdrawals without interruption. Our Curaçao licence (8048/JAZ2020-013) requires us to confirm each player's identity before releasing funds, so the earlier you provide your documents, the sooner your withdrawals will be processed.

To confirm your identity, submit a current government-issued photo ID such as a passport, driver's licence, or national identity card. It must clearly display your full name, date of birth, and photo. For address verification, a utility bill or bank statement dated within the past three months is acceptable. The name and address shown must correspond exactly with the details on your Rocket Play account.

Players who funded their account using a Visa or Mastercard may be asked to provide a photo of the card displaying the first six and last four digits. Those depositing with Bitcoin, Ethereum, or other cryptocurrencies are typically not required to submit wallet screenshots, although we may request additional documentation in certain situations.

Submit all documents through the cashier section of your account. Our team processes each submission quickly, and the majority of verifications are completed within 24 hours.

The account verification process is simple, with our compliance team usually completing their review of submitted documents within 24 hours. As part of our obligations under Curaçao licence 8048/JAZ2020-013, we must verify each player's identity prior to approving any withdrawal.

After you upload your documents, our compliance team completes its review within 24 hours on business days. The majority of accounts are approved considerably sooner, sometimes within just a few hours of submission, so you can get straight to playing rather than waiting around.

How quickly everything is resolved depends mostly on the quality of the files you provide. A sharp, readable scan of a valid government-issued photo ID and a recent proof of address is all it takes to get the process moving. Blurry or partially cropped images will cause hold-ups, so give your files a quick check before you hit upload.

Your first payout cannot be processed until verification is fully complete. Your balance remains secure throughout that window, and once your account is approved, every subsequent withdrawal goes through without any further identity checks. Players who finish verification before submitting their first cashout request jump straight past any queue.

If additional documents are needed, such as a bank statement or a source of funds declaration, our team will contact you by email or live chat within 24 hours. We operate under Curaçao licence 8048/JAZ2020-013, meaning every review follows a rigorous, audited procedure, and your personal data receives the same careful handling throughout.

Document rejections typically trace back to a minor issue that is easy to fix. Blurry photos, out-of-date ID cards, or images that cut off key details such as your full name or document number are the most frequent culprits. Read the rejection notification closely, as we always specify the exact reason so you know precisely what needs correcting.

Submit a fresh, unaltered photo taken in decent lighting, with all four corners of the document fully visible and the file size kept below 8 MB. For address verification, bank statements or utility bills dated within the past three months are your best option. Screenshots from mobile or online banking apps are also accepted, provided your full name and home address are clearly legible.

Still need a hand? Our support agents are available around the clock through live chat or Telegram and usually reply within a few minutes. Email and phone are also on the table if you prefer another channel. We aim to process resubmitted documents within 24 hours, and our team can walk you through the exact requirements before you upload anything, so you avoid unnecessary delays.